While you can temporarily drive faster results through pressure and fear, that approach inevitably leads to burnout and resentment. Trust, however, creates a positive cycle…

Ironically, while leadership connects you to countless lives, it can simultaneously feel like you're stranded on your own little island. That's why I've learned the importance of building bridges…

In 2011, Netflix CEO Reed Hastings made what seemed like a sound, data-backed business move.

Internal usage stats showed DVD rentals were declining.

So, Hastings launched Qwikster.

A new brand. A new strategy. But the decision bombed. Customers were furious. Confused. Many canceled.

And then came the moment that defined Hastings' leadership…

Success can be dangerously deceptive. We've all observed companies celebrating record quarters while ignoring operational issues bubbling beneath the surface. The dashboard looks green, so why rock the boat?